AlwaysON provides customers with a fully managed and hosted Microsoft CRM Dynamics 4.0 solution to improve sales, marketing and customer service performance, seamlessly integrating with Microsoft Exchange, Outlook and other back-office applications.
As a trusted service provider of managed IT infrastructure solutions, we offer dedicated, semi-dedicated or shared server environments to meet our clients' need for speed, security and control, whilst cutting IT costs by over 60%. Our solution is housed in a highly secure data centre, backed 24/7 by expert local service and support.
Through AlwaysON's rapid server deployment, clients can access the infrastructure they need today, without significant up-front investment in IT administration, hardware, software or on-going maintenance, enabling them to stay focused on their customers.
Find, Win and Grow Customer Relationships
Effectively managing the customer lifecycle - from marketing to sales to service - is critical to every company's profitability and growth.
Today, business moves rapidly, requiring every company to continually re-examine their direction, strategy, suppliers and partners - any possible variable and relationship that could lead to complacency. This intensified search for competitive advantage may mean that some of your customers withdraw their business without you ever knowing that there was a problem.
How well can you react to - and even predict - shifting customer needs and competitor moves?
Microsoft Dynamics CRM allows fast, effective marketing campaign management so you can see where your marketing budget is working most effectively and channel your activities accordingly. It provides end-to-end management of your marketing via one central platform, giving a holistic view of customer data, activities and results.
To allow you to identify prospects quickly, Microsoft Dynamics CRM provides anywhere, anytime access to sales information, including accurate contact information, forecasts, reports and sales pipeline information. It enables sales teams to set automatic contact prompts, calendar appointments and manage communication - helping to ensure a shorter cycle, higher close rates, and improved customer retention. With Dynamics CRM you know exactly who you have talked to, what you talked about, and what you need to do next.
Managing and retaining customers is fundamental to long-term business profitability. It is common knowledge that it is 4-5 times more expensive to gain new customers than to retain existing customers.
Microsoft Dynamics CRM helps your business to continuously improve managment of customer requirements without the need for increased employee headcount. This results in higher customer retention and increased business profitability. This also improves customer satisfaction by helping you to spot trends and act pro-actively rather than simply reacting to individual support requests.
With AlwaysON's managed Microsoft Dynamics CRM, you can create a centralised repository of customer data that sits neatly alongside a managed Microsoft Exchange Server. By combining these hosted services with one provider, the applications that your employees use every day - Microsoft Office and Outlook - will provide instant access to Microsoft CRM Sales, Marketing, and Customer Service modules to make sales decisions, market products, solve problems, and quickly obtain strategic views of the business.
With hosted Dynamics CRM 4.0, fully integrated with hosted Exchange, your employees can keep in touch with customers and prospects, execute successful e-mail campaigns and maintain long-term customer relationships, while increasing corporate productivity and profitability.
We can also link your hosted CRM solution to your in-house ERP systems to gain a 360-degree view of customers from first contact, through to purchase and post-sale contact. The Hosted Dynamics CRM solution better equips Sales, Marketing, and Customer Service resources to identify, close, and deliver, successfully driving the business to add value.
Through our fully managed service capability, customers can gain access to the powerful features of Dynamics CRM software - combining sophisticated sales, service and marketing tools with powerful workflow and analytics, without the high costs of an on-site solution. By utilising our cost-effective, hosted model, you can enjoy all the benefits of an enterprise deployment, but priced on a per-user basis.
Microsoft Dynamics CRM allows users to quickly manage account information, add and organize business contacts, schedule important meetings, and track existing sales opportunities - all while working from a Pocket PC or Pocket PC Phone Edition with Windows Mobile 2003 software.
Microsoft Dynamics CRM is designed to work closely with hosted Exchange and Microsoft Outlook. It contains an intuitive user interface to improve the ways in which sales and marketing target new clients, manage marketing campaigns, and drive sales activities. It saves time, allowing employees to pull information from CRM into Microsoft Excel and Word. It also speeds up daily tasks with tools like next-step suggestions, automated marketing modules, and a Quick Campaign wizard that sends out e-mail blasts to targeted lists and track responses.
Infuse your organization with new levels of customer intelligence using an AlwaysON fully managed Microsoft Dynamics CRM solutions. Speak to one of our consultants now.