Hosted IP-Business Telephony

Key Benefits - Hosted IP Telephony

• Cost Savings

  Our hosted service eliminates the needs to purchase a PBX, as well as the ongoing operational costs including maintenance and upgrades. All calls within your network are free of charge and costs for off-net calls are very competitive.  In addition, virtual receptionist helps you to centralise your reception services. A 'live' receptionist answers all incoming calls in the name of your business, and then transfers the calls to the relevant person or department as requested by the caller

• Quality & Reliability

  Unlike Public Internet phone calling, IP telephony across managed private networks delivers better security and predictable service quality. With AlwaysON Quality of Service (QoS) you can run voice as well as data, multi-messaging and video calls over one network.

• Simplified Administration and Ease of Use

  Our system comes with a simple browser interface where additions, moves and changes can be performed by employees themselves. It also provides business management information.  For example, the number of incoming or outgoing calls can be monitored and costs can be analysed by department or allocated to individual cost centres

• Improved productivity

  Using the screen-based AlwaysON Voice Portal, you can define your inbound DDI call settings according to your availability, status and whereabouts (for example, Available, In a Meeting, Out of Office) that defines call-routing rules for each.  These settings include the routing of your calls to one of three chosen destinations that could be set to call all three simultaneously (for example, office phone, home office and/or mobile). If you are still unavailable, your calls can then be routed to your personal AlwaysON Voicemail. Additional routing options are also available.

• Technical and Customer Support

  24/7, 365 days a year Technical and Customer Support, with comprehensive SLAs, to ensure that you and your customers have the best possible experience with your telephony service.