Hosted IP-Business Telephony

AlwaysON provide IP telephony that allows your voice and data traffic to use the same IP network, greatly enhancing efficiency, optimising infrastructure costs and simplifying the network architecture.

The AlwaysON Approach

AlwaysON's Hosted IP Telephony (hosted VoIP) is delivered via MPLS based WANs. With feature-rich telephone options that include a unique direct dial inbound (DDI) telephone number for every extension, whether staff are located in the same building or distributed throughout the UK, hosted IP Telephony lowers the total cost of ownership for phone services.

With our VoIP solution you can enjoy the best of all worlds; the full benefits and features of a conventional ISDN telephone system, plus the cost savings and future-proofing of Business IP Telephony.

Furthermore, remote users connected by voice over IP will appear as extensions of the main system wherever they are located, giving home workers all of the functionality and privacy enjoyed by their office-based colleagues. This ensures a seamless VoIP network between HQ, branch offices and remote staff.

Key Benefits - Hosted IP Telephony

Cost Savings

Our hosted service eliminates the needs to purchase a PBX, as well as the ongoing operational costs including maintenance and upgrades. All calls within your network are free of charge and costs for off-net calls are very competitive. In addition, virtual receptionist helps you to centralise your reception services. A 'live' receptionist answers all incoming calls in the name of your business, and then transfers the calls to the relevant person or department as requested by the caller
Quality & Reliability

Unlike Public Internet phone calling, IP telephony across managed private networks delivers better security and predictable service quality. With AlwaysON Quality of Service (QoS) you can run voice as well as data, multi-messaging and video calls over one network.
Simplified Administration and Ease of Use

Our system comes with a simple browser interface where additions, moves and changes can be performed by employees themselves. It also provides business management information. For example, the number of incoming or outgoing calls can be monitored and costs can be analysed by department or allocated to individual cost centres
Improved productivity

Using the screen-based AlwaysON Voice Portal, you can define your inbound DDI call settings according to your availability, status and whereabouts (for example, Available, In a Meeting, Out of Office) that defines call-routing rules for each. These settings include the routing of your calls to one of three chosen destinations that could be set to call all three simultaneously (for example, office phone, home office and/or mobile). If you are still unavailable, your calls can then be routed to your personal AlwaysON Voicemail. Additional routing options are also available.
Technical and Customer Support

24/7, 365 days a year Technical and Customer Support, with comprehensive SLAs, to ensure that you and your customers have the best possible experience with your telephony service.

Managed Service Solutions

Hosted IP-Business Telephony

The AlwaysON Approach

Key Benefits - Hosted IP Telephony