Glossary
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ADSL
Asymmetric Digital Subscriber Line
ADSL is an access method that provides bandwidth for the downstream connection that is larger than for the upstream connection. The data-rate of ADSL depends on the length and quality of the line connecting the end-user to the local exchange. ADSL is delivered over a PSTN exchange line.
ACD
Automatic Call DistributionA range of incoming call distribution features with a sophisticated parameter set. Typically used in contact centre environments to distribute calls to agents.
Access
Access
Access is the terminology used to describe our range of connectivity solutions. The term access is used because each connectivity type provides access to our private cloud.
